PaisaStreet follows a transparent 3-level grievance resolution process as mandated by RBI/IRDAI.
Follow these steps in order. Each level has a defined resolution timeline.
For general complaints, product queries, and service issues. Our first-line team handles most cases quickly.
Escalate here if Level 1 is not resolved within 7 days, or if you are unsatisfied with the response.
If your complaint is not resolved within 30 days, you may escalate to the RBI Banking Ombudsman — a free and independent redressal mechanism.
Go to RBI OmbudsmanAs mandated by RBI, the following officer handles all escalated grievances.
Fill the form below and we will acknowledge your complaint within 24 hours.
All fields marked * are required. Your reference number will be shown on submission.
Enter your reference number to check the current status.
Enter your grievance reference number (e.g. GRV-2026-12345)